Refund & Return Policy
Last updated: 05/02/2026
All orders are fulfilled through trusted third-party suppliers. Due to the nature of our fulfillment model, all sales are final unless the item arrives damaged, defective, or incorrect.
This Refund & Return Policy (“Policy”) governs the return, exchange, and refund procedures for purchases made through Showlu Wellness Nation Store (“Company,” “we,” “us,” or “our”).
1. Return Eligibility
Customers may request a return within 30 calendar days of receiving the merchandise. Returned items must be:
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Unused, unworn, and undamaged
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In original packaging with all tags attached
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Accompanied by a valid receipt or proof of purchase
The Company reserves the right to deny returns that do not meet these conditions.
2. Return Authorization
Customers must obtain prior authorization before returning any merchandise. Requests must be submitted to wellnation@showluservices.com . Authorized returns must be shipped to:
Showlu Wellness Nation Store
7754 Okeechobee Blvd, PMB 682
West Palm Beach, FL 33411 United States
Unauthorized returns will be rejected.
3. Non‑Returnable Goods
The following items are strictly non‑returnable:
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Perishable goods
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Custom or personalized products
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Personal care and hygiene items
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Hazardous materials, flammable liquids, or gases
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Sale or discounted merchandise
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Gift cards
4. Damaged, Defective, or Incorrect Items
Customers must inspect merchandise upon delivery and notify the Company immediately of any defects, damage, or incorrect items. The Company will evaluate the claim and determine the appropriate remedy.
5. Exchanges
Exchanges are processed as separate transactions. Customers must return the original item for approval before placing a new order.
6. European Union Consumer Rights
For orders shipped to the European Union, customers are entitled to a 14‑day withdrawal period without providing justification, pursuant to applicable EU consumer protection laws.
7. Refunds
Refunds are issued only after the returned merchandise has been received and inspected. Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on the customer’s financial institution.
If your item arrives damaged or incorrect, contact us within 7 days of delivery at wellnation@showluservices.com. with your order number and photos of the item and packaging. We will work to resolve the issue promptly.
Please do not file a chargeback before contacting us — we are committed to making it right.
If a refund has not been received within 15 business days of approval, customers must contact wellnation@showluservices.com.
8. Return Shipping Costs
Unless otherwise required by law, customers are responsible for all return shipping costs. Return shipping fees may be deducted from the refund amount.
9. Chargeback Policy
Chargebacks filed without first contacting our support team at wellnation@showluservices.com will be disputed with full shipment and order evidence submitted to your financial institution. We encourage all customers to reach out to us first — we are committed to resolving every issue fairly and promptly.
10. Contact Information
For inquiries regarding this Policy:
Showlu Wellness Nation Store
Email: wellnation@showluservices.com
Address: 7754 Okeechobee Blvd, PMB 682, West Palm Beach, FL 33411